You can submit a claim under the TurboTax 100% Accurate Calculation Guarantee if you had to pay a penalty or interest because of an error in the TurboTax calculations. The guarantee does not cover errors caused by incorrect or incomplete entries.
One of the requirements for submitting a claim is that you received an IRS notice saying that you owe penalties or interest. Just being told over the phone that you owe is not enough to establish a claim. You have to send TurboTax a copy of the notice from the IRS as part of the claim.
Go to the following link for more information.
How do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee?
