Please post a complete and clearly worded question. We do not know what "box 12" you are referring to since there a a lot of boxes on tax documents and on tax forms. And...we cannot connect you with a representative. This is a public user forum that works like a bulletin board. You post a question here and wait for someone to reply.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
