Have you downloaded the full pdf file from Online. Try that. Or I think the only other thing you can do is install the Desktop program to open your Online tax file ending in .tax2024. You can use this article on How to finish a prior year to download the .tax file.
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...
