As explained above, this is not something that TurboTax can help with. TurboTax provides software for you to prepare a do-it-yourself tax return. TT does not get any information from the IRS after you file your return, and cannot intercede with the IRS regarding your tax return or your payment plan(s). Sorry, but you are at the mercy of the IRS and will have to be tenacious in your attempts to contact the IRS yourself.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
