I am having a similar problem. I opened TurboTax home and business10/8/2025 and it uploaded updates for 6 minutes. I bought the desktop version from Costco this spring. It is acting like I did not pay. I have spent most of the afternoon on trying to get to data entry with no help number I can see. I only have a week to get taxes done and the yearly dread of the battle trying to get the program to open should not be happening. There needs to be a help number when you can't use what you purchased. Windows 11. I don't like online programs. It is difficult enough with desktop.
