And you never could exchange the Costco Desktop program for the mobile ios Online version. You would have to get a refund for the Desktop CD/Download program and then use and pay for the Online web version. For the Desktop installed program you needed to use Windows 10 starting with the 2022 program. I had to get a new laptop back then.
Oh wait! A couple years ago I think they did sell the Online version in the stores like Costco. But they only tried that for 1 year, not before or after. Sorry that is not available now. Check your package or invoice. It says how to install it or how to download the program.
2024 Turbo Tax Desktop Download System Requirements
Windows 10 or later or Mac OS Ventura 13 or later (newer).
https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements
Or are you in Canada? Canada has different products.
