Hope my notes help....
If you upgraded to a higher version or bought extra states they should be in your Turbo Tax account downloads, or you will need to ask support for them again,
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If you can't find your download, use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery
Go to Access my downloads and sign in with the same user ID you used to purchase your software.
On Your TurboTax account, select Downloads.
Select the version you want to download and save it somewhere on your computer where you can find it.
Install your software by double-clicking the downloaded file.
