TurboTax does not use email for support. But there are other ways you can contact them as I mention below. You can also start a thread and ask a question in this community forum, and if someone is familiar with your issue, you may get help here.
TurboTax Support hours are 5AM-5PM Pacific, Monday-Friday
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you are unable to use the phone method, you can direct message a Support agent at Facebook or X. Their hours are likely the same as regular support.
https://x.com/TeamTurboTax
or
https://www.facebook.com/turbotax
