Hello, I got this error: "turbotax was unable to send your return to the intuit electronic filing center, for the following reason: cancelled." Why am I getting this?

When going to e-file my federal return, I get the Error "turbotax was unable to send your return to the intuit electronic filing center, for the following reason: cancelled. looks like we had a technical hiccup." I was having this error last week and I asked this question online here and the question was not solved and then it was deleted. I need help please. Additionally, when I go to print my returns and click "print", the program crashes. I need to be able to file my taxes. Please help!