@crowdaryn1006 agreeing with my colleague @VolvoGirl on her excellent and to the point response, I would like to add that
(a) I/we understand your frustration in finding that the website / phone "robot" etc. not being helpful; would like to help you solve your problem
(b) your expletives ( while being a measure of your frustration ) are really not helpful in our understanding your situation and/or being able to help you in a timely manner .
(c) please can you tell more as to what you are trying to do , with as much of the antecedents as possible-- this will help us help you solving your issue---please
