TurboTax gets no information after you file your tax return. You paid for the use of do-it-yourself tax software. Once your return is filed, the IRS is in control. TurboTax does not track your refund and cannot tell you when it will arrive.
If nothing is showing up on the IRS refund site or your state's refund site, first you need to check and see if your e-file was accepted or rejected. If it was accepted, then you need to make sure you are using the correct information on the refund sites.
DID YOU E-FILE?
Did you e-file? Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”
When you e-file your return you will get two emails from TurboTax. The first one will say your return has been transmitted; the second one will tell you the IRS has accepted or rejected your federal e-file. If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.
Check your e-file status:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
What does it say in your account? Does it show that the return was accepted? Or does it say something else---like "rejected," "printed," or "ready to mail?”
If the returns were rejected, you will need to fix them and re-file, or print, sign and mail the returns.
If the returns were accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.
Your federal refund amount is on line 35a of your Form 1040
https://www.irs.gov/refunds
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
