Are you trying to import it? Maybe they are not a partner. Check the EIN. It's just as fast and easy to manually enter the W2. And if you import it can import it wrong.
To enter a W2 manually do NOT enter the EIN
Just hit Continue
Then in pick the Left box - Type it in myself - Continue
To Add a W2 manually get out of this screen and go back and enter it under
Federal Taxes Tab
Wages & Income
Wages and Salaries- Click the Start or Update button
