You get a tax refund when your total tax payments are greater than your total tax liability.
Enter your children as dependents in the My Info section of the program. Then enter your W-2 tax data in the Wages & Income section of the program. If eligible, you will receive a child tax credit for the dependents you have claimed.
See this TurboTax support FAQ for the child tax credit - https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/child-tax-credit/L2lNhfGDl_US_e...
See this TurboTax support FAQ for the Earned Income Tax Credit - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-credits-deductions/qualifications-ea...
