Are you using this TurboTax website for the prior year desktop software - https://turbotax.intuit.com/personal-taxes/past-years-products/
If so, you will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
