is it in your Turbotax account but you can't download it? if so, you'll need the help of support. if not then it's likely in a different account.
Support:
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
to find online account
https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-passw...
