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Get your taxes done using TurboTax
There is no fee for direct deposit---ever. If you chose to pay your TurboTax fees by having the software fees deducted from your federal refund, you were charged a "refund processing fee" to have your refund go first to a third party bank. That bank receives the refund from the IRS, takes out the amount you owe to TurboTax, keeps the $40 refund processing fee ($45 in CA) for itself, and sends the rest of the federal refund to your account.
To avoid the refund processing fee, you could have paid your TurboTax fees upfront using a credit or debit card before you e-filed.
How can I see my TurboTax fees?
What is Refund Processing Service?
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com