@VolvoGirl @RobertB4444
Update:
My 3rd call to Turbo Tax resolved this. I got a representative who supplied me with an entire new 2021 tax year link into my account with a new key. This was huge. She stayed on the phone to make sure it loaded, opened my 2021.tax file correctly and got the state return downloaded as well.
Interesting to note: Robert posed a question on whether another account had been used. On my 2nd computer (I toggle between 2 with my Logi options) it was prompting a signin with a different email. I clicked and signed in with it, and it's the same account. So the point I'm making is that even with 2 different emails, they logged me into the exact same personal Turbo Tax portal (versus 2 distinct and separate accounts)
with same view, data, history, etc.
Thank you both for your assistance!
