@CatinaT1 wrote:
No, I'm a real human.
Thanks for confirming that.
Customer service doesn't know anything about this problem and there's nothing unusual in our accounts that point out a cause. Customer service also doesn't have any way to get information back to the product teams from what they've told me. If you spend and hour on the phone talking to customer service about this problem, you'll talk to 2 or 3 people until someone will eventually issue a new license to get you working again, and then the activations will continue to be used on that license as before. I've gone through this for the last 2-3 years of Turbotax releases. My last year's version of Turbotax, which was issued a 2nd license last year, is now locked out again, but I can't be bothered to spend another frustrating hour on the phone for that.
The most detailed information about the problem appears to be in this thread, and no solutions have been presented that have solved the issue. This year, it occurred on 2 computers for us, as mentioned above. All software was installed with the same intuit user, all installations were only run with the same computer user, all installations were on the internal hard drive, there were no hardware or OS changes to the machines after installation, and there was no VPN, etc. in the loop. In our case, all computers were Macs, although others in this thread are having Windows issues.
My next move will probably be to find someone on LinkedIn who works on the Turbotax product/dev team and point them to this thread, since there seems to be no other way to bring this thread to anyone's attention. It's hard to believe that the Turbotax product team doesn't check out Intuit's own Turbotax support community for things like this, and I'm also not aware of any email address or tool for reporting bugs, which is also quite incredible.
