DianeW777
Expert Alumni

Get your taxes done using TurboTax

We don't have that information however here are some steps to take to clear this error. 

  1. Make sure you are not using any dashes or letters. 
  2. Use the delete key to remove the entire number 
  3. Delete the form and then enter it again manually
  4. If using TurboTax Online, after you delete it and before you add it back clear the debris hiding in the background (see instructions below).

If you need to delete it

  • If you're using TurboTax Online software and need to delete a form, click here.
  • If you're using TurboTax Desktop software and need to delete a form, click here.

Clear Background Debris:

In this situation, first please try clearing the cookies and cache.   It handles many issues that seem nonsensical on a regular basis with online activity. 

  1. Close your TurboTax return first.
  2. Watch to be sure you are selecting 'all time' as example.  Do not use selections like 'last hour' for those browsers that give  you options.
  3. How to clear your cache

Once this is complete open your return and try again.

 

If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.

 

Add the unemployment back to your tax return using the link below.

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