When you sign in, TurboTax will ask you to enter a code or provide some personal info to confirm your identity. It sounds like you did that part.
If you think there is an error you can try contacting TurboTax Customer service using this link: Turbo Tax Customer Service.
If the verification proves you are the person named on the return and that you personally filed the return, the return will be processed. After successful verification, it takes about 6 weeks to complete processing.
The return will be rejected and investigated as identity theft/tax fraud if:
- verification fails to confirm your identity or that you filed the return
- if the verification process is not completed, or can’t be completed
Respond to all requests from the IRS to validate your identity in order to avoid automatic rejection of what could be a valid tax return.
If you forgot your user ID or password, use our account recovery request to change your info.
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