Not quite sure what all you did. That "just answers" is not part of TurboTax, so sorry, nothing TT can do for you about that. You may be able to dispute it with your credit card company, but TT is not responsible for random websites you visit.
As for the desktop download----you say you ordered it----did you pay TurboTax for the download or did you purchase the download from a retailer?
HOW DO I GET STARTED WITH TT DESKTOP
https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...
Email is not one of the ways to contact TurboTax. Posting questions here in the user forum is one way; or you can contact customer support.
To call TurboTax customer support
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...
Or..
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
