@NoMore2025 You need to contact TurboTax support for this matter as they are the only ones that can assist with any type of billing matter. Use the key words Billing Issue when using the phone tree.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
