@ sharka84 wrote:
I signed into my account, activated with code but I was not asked to download and no shortcut icon appeared on my desktop. I have always purchased a disc hardcopy which never had any issues but now they don't include the disc in the package and I have to go about it through a download. How do I get an icon for 2024 Turbo Tax?
"I was not asked to download...."
Since you were not asked to download, it's not clear if you received an installation file from the website mentioned in the FAQ below, and if you did receive an installation file, then did you click to install the software on your computer? I can't tell if your program is even installed. Here are the installation instructions:
FAQ: How do I get started with TurboTax Desktop?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...
At that site in the FAQ you have to indicate which product edition you bought, then it asks you to choose if you want the Windows or Mac version. Once you download that executable installation file from that website, you launch that file to install the program.
For the Windows version, at some point during installation it should automatically place a shortcut icon on your desktop screen by default. I can't tell from your original message above if the program is really installed, since you said it didn't ask you to download a file. But if you are sure the program is installed, but there's no shortcut icon, you can create one. In Windows, one would first navigate to the directory where the new program was installed and find the TurboTax program's executable file (this is NOT the installation file; it is the actual program file that runs the program.) To do that, go into File Explorer to bring up the directory tree, and go to the default location, which is normally
C:\program Files\TurboTax\Individual 2024\64bit
and then in that folder scroll down to find TurboTax.exe. Right-click on TurboTax.exe and in the popup menu choose "Send to desktop (create shortcut.)" That should place a shortcut icon on your Windows desktop screen. You can rename the shortcut if you wish.
