Does your computer not meet the system requirements?
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
If you cannot use the desktop download seek a refund for the download and use online TurboTax instead. You cannot use the license key to pay for online TT.
ONLINE 2024
https://turbotax.intuit.com/personal-taxes/online/
To request a refund for a TT product
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
