When you entered his AGI, did you enter 0 or did you enter the amount that was on his return last year? You should enter the amount that is on his return from 2023. If for some reason that is not accepted, then you can check his online account to find out what the IRS has on file for him.
If that doesn't work, then you would need to print and mail his return. When you print and mail the federal return, you can also print and mail the NY return. They do have exceptions to the e-file rule and this is one of them.
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