Since you are unable to view your messages, I would recommend reaching out to a TurboTax Live expert from within the TurboTax Desktop program for assistance. When using TurboTax Live, you can reach out to an expert as often as needed during the process.
Please follow these steps to Connect with a Tax Expert in TurboTax Live:
- Select the floating Live help button.
- Select Connect with live help at the top of the chat window.
- Enter your tax question or tax topic area and select Continue.
- Select your preferred method for connecting with a tax expert.
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