@ Jobyjo wrote:
I am having the exact same problem. After I download the .exe file and try to complete the installation, I keep getting a message that says "Another installation is in progress. You must complete that installation before continuing this one." I have gone to the Task Manager, deleted, restarted, shut down, etc., and I still cannot get the program to load. Can someone tell me and Alan how to get past this problem so we can install? If not, then I guess I'll have to ask for a refund since I cannot get this to work.
And @ aj1678
That error is pretty rare, and to have 2 users within a few hours is certainly strange.
If needed, here's how you can phone TurboTax Support for realtime help with your installation issue. If they are able to resolve it, please post back what was causing it and how it was resolved. Thanks.
Support hours are 5AM-9PM Pacific, every day this time of year.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
