ADDENDUM:
In the interest of time, I'll add this:
If the above info doesn't give any clue as to what's going on, here's how to phone TurboTax Support for assistance.
Support hours are 5AM-9PM Pacific, every day this time of year.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
