Yes and they have simple easy anwers to every question until they don't. All it takes is hours of frustration and jumping thru hoops to be told they don't know why it's not working.
I ordered the $10, last minute, stopgap installation CD and it never showed up and of course they're too cheap to have tracking to show they mailed it. When I called to complain, the customer service rep argued that they don't have a CD anymore. Ha ha! This never happened when I bought it at the store.
