You might need to uninstall the current year version of TurboTax. Then download the software and install it again. When you open the program the first time, be sure to allow all updates. This process should allow your transfer from last year to be successful.
Your other option may be to upload your prior year return to TurboTax Online. You can start a return for free. Then you can access your current year TurboTax Online return using your desktop installation to finish and e-file. See How do I transfer last year's return into TurboTax Online?
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