Hello @SteamTrain,
Thank you for getting back to me so quickly and for the ideas. I had turned off my AVG firewall previously with no success. Using your advice, I started turning off ALL of my computer's protections to see if that would work, and it did. Here's what I ultimately had to do:
- Full COLD reboot (power off, come back 15 minutes later & start back up)
- Disable (AVG) Firewall
- Disable (AVG) Web Shield - note this has to be redone every 10 minutes
- Disable (AVG) Anti-Track
- Disable (Windows) Defender
- Disable (Windows) Firewall
- Start TurboTax and run Update Installer
The Update pop-up came on with the "5 Minutes" in the lower corner. After about 8 minutes, the progress bar started to turn green [Hooray!].
After about 35 minutes, and repeatedly re-deactivating the Web Shield, the pop-up said "Installing updates --885934% completed" [huh?] and the number eventually ran down to zero. Then the program restarted and FINALLY worked and I successfully files my Federal and State taxes.
Thank you for the idea to go deeper in disabling my computer's protections. As you can imagine leaving my computer completely vulnerable while online is very unnerving and if the Intuit admins are reading this [I hope], they will take user's firewalls into account and adjust their servers accordingly.
Once again, thank you for the help. You're awesome!
