TurboTax does not receive any type of refund, federal or state.
If you did not request to have your TurboTax account fees paid from the federal tax refund, the IRS will have received refund from the bank and they will mail a refund check to the address on your tax return.
If you did request to have the TurboTax account fees paid from the federal tax return then the refund would have been sent to the third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228
