MarilynG1
Expert Alumni

Get your taxes done using TurboTax

If you're getting the 'forms not available' error try disabling your anti-virus programs; you may not be getting a good connection to your broker's server.  Here's How to Turn Off Anti-Virus Programs.

 

Yes, this is completely random; most are able to import successfully, but since we can't know your system configurations, it's difficult to diagnose individual situations.

 

If you're using TurboTax Online, clear your Cache and Cookies between attempts.

 

If you're using TurboTax Desktop, try a Manual Update.

 

@mebeme 

 

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