Are you using Windows Desktop program? You need to update your program. Go up to Online-Check for Updates. You may need to update a couple of times. And you should reboot your computer and you might need to install some Windows system updates.
If you can’t update your Windows program try doing a Manually update
https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...
