At this point, All I can think of is Maybe a bad CD without all the proper files....or maybe some corrupted files
I'd call Customer Support again and see if they'll give you access to a download installation file instead. The current download .exe installation files contain already all of the proper Federal updates & forms. The CDs usually contain, very old...crude...bare-bones installations sets and require massive sets of updates after the initial install.
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____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
