MonikaK1
Expert Alumni

Get your taxes done using TurboTax

If you already filed the return, and it was accepted, then your only option is to file an amended return. Wait until the return is processed (payment accepted or refund issued) before amending the return.

 

See this article and this one for more information on filing an amended return with TurboTax.

 

Some Mac users had previously been reporting that they couldn't enter Social Security on their 2024 return if they transferred the 2023 return information that included Social Security. Removing the transferred information resolved the issue. There may have been a fix for this issue included in the update you installed that somehow interfered with your entries. 

 

See this help article for troubleshooting steps for Mac issues.

 

If you have all of the minimum system requirements, you might also try clearing your cache and cookies.  If after trying all of the options mentioned you still have the same problem:

 

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.

 

 [Edited 03/15/25| 10:47am PST] 

@Westside52:  (edited) 

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