@Nannypops Sign onto your download account here - https://accounts.intuit.com/app/account-manager/productsBilling/turbotax
All of your purchases from TurboTax will be listed along with links to the License code and the Download. If you do not see a 2024 purchase then you will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
