Thanks for providing suggestions. I use desktop version on a Mac.
Didn't have issue with CharlesSchwab accounts, only Etrade.
However, Etrade technical customer service insists it is not their problem and is a TT software issue.
TT customer service insists nothing wrong with the software, need to wait as the download file connection is not available the same time that I can manually download the forms from Etrade's website, and need to give it a few days.
Thanks again for ideas though!
@CatinaT1
