@curtandmargot wrote:
Thanks for the explanation. Now what do I do with the Turbo license I bought at Costco? Unfortunately, I opened the pulltab to get teh license code and download the latest version and I got the message to upgrade to Mac os13. I have now researched that my mac is not upgradable to OS13.
Can I get a refund? Or am I stuck and wasted $80?
You should be able to get a product refund. First, see if Costco will refund you, but they may not be able to. If they don't, TurboTax will refund it under the 60-day moneyback guarantee no matter where you purchased, as long as it was an authorized retailer like Costco. If Costco won't do it, you can use the online refund request at the link below to make your request to TurboTax:
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...
If you end up using that form, you can also go back to the same page to track the status of the product refund. Down near the bottom of that form interface is a tiny blue link to "Track refund requests."
