When you were using the TurboTax online edition for tax year 2023, in the File section of the program you had to enter your credit card information and then have that information processed by TurboTax to debit your credit card account. This was all shown to you before you signed off of the account.
The account had to be paid for so that the 2023 tax return could either be e-filed or printed for mailing.
You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
