I have not experienced this issue with my Mac. I did get the "we've hit a snag" message a few times after I first installed 2024.
Check to confirm that you have completed all necessary steps to get started in Desktop as shown in this help article.
See this help article for troubleshooting steps for Mac issues. Also, here are the minimum system requirements for using TurboTax for tax year 2024.
If you have all of the minimum system requirements, you might also try clearing your cache and cookies. Sometimes using a different browser helps. Chrome generally works well.
Here are some other options:
Some users have reported that moving their TurboTax files to a different folder solved their issue.
Install TurboTax again from the download file to the Applications folder. Start TurboTax from the Applications folder and let it run the updates.
Empty the Trash again. To make sure everything is working smoothly, restart your Mac again.
Check your Internet connection. Hardwired connections work best.
If after trying all of the options mentioned you still have the same problem:
See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.
@alexnhw1999
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