To install and activate TurboTax Desktop/Download for 2024, Windows editions, follow the steps in this help article.
There may be other issues going on with your computer. I see that you have already tried some troubleshooting steps. Additional troubleshooting steps are found in this help article. If you are still having trouble, you might also try these steps:
- Run the Windows System File Checker tool to repair missing or corrupted system files.
- Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
- Restart your computer in Selective Startup Mode, and then install TurboTax.
- Install TurboTax on a different computer.
Are you using a Mac device? The advice to other users on this thread was for Windows.
See this help article for troubleshooting steps for Mac issues.
If you have all of the minimum system requirements, for Mac for 2024, you might also try clearing your cache and cookies. If after trying all of the options mentioned you still have the same problem:
See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.
@mac5s
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