You don't pay for your return in TurboTax Online until you File it, so not sure what you mean by 'purchased online version'?
If you purchased a download for TurboTax Desktop online (Amazon or Costco), you'll receive an Email with a link to download the program to your computer.
Once you click on the link, the program starts downloading, then installing, and you'll see a TurboTax icon on your desktop. You'll be asked to Sign In to your Intuit account when you open it, and enter your License Code.
Be sure to download/install/work in TurboTax on the C drive of your computer.
Here's more info on How to Download TurboTax Desktop (directly from Intuit).
For a refund, you can Contact TurboTax Support. Use 'billing' as your phone menu option.
@Swinchman
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
