Get your taxes done using TurboTax
You can downgrade from the Live product as long as you haven't already used Expert advice.
When you log in to a TurboTax Online account, and you wish to downgrade , open your return and enter any category (such as Wages and Income or Deductions and Credits). Then, look at the left side menu.
Near the bottom, just above Sign Out, you should see the option "Switch Products". See screenshot.
Click the arrow next to "Switch Products" to show more options. One of them is "Downgrade". See screenshot. Select "Downgrade" and follow the instructions that appear.
If you are having trouble navigating, check your Internet connection. Then, sign out of TurboTax and sign back in. Reboot your device. You could also try another browser; Chrome generally works well.
If you started with an Online product, have not yet paid for it, and would rather use a Desktop (Download) product:
- Install and/or open your 2024 TurboTax Desktop.
- If you have not purchased TurboTax Desktop software, select the product you need to complete your return.
- Important: If your return includes a state, make sure you also install the corresponding state program(s) in order to proceed.
- Select Continue From TurboTax Online.
- Sign in to your Intuit Account.
- Your data will be imported into TurboTax Desktop, and your return will open once data transfer is complete.
If you don't see Downgrade, or you have already used the Tax Expert feature, you can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.
