wait..... Desktop or "online" software.
If you are on Windows Desktop software, try this:
1) go to the upper-left "File" menu and click on it.
2) Way down the pop-up menu, just above "Exit" is a sign-in item.
Make sure you are signed in there. that might do it.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
