I was also on the phone with a nice customer service person for about an hour. Although we tried several things, it still wasn't resolved and we were not able to get the remote control software to work for her to check herself. I did notice, however, that one of the errors mentioned Netgear. I had my PC connected by hardwire through a switch, and when I disconnected and went to wireless the download and registration worked fine. Don't know if there was additional security in the switch itself, but in any event it worked. Hope this helps if you're plugged in via wire.
