If on Windows Computer....
1) Did you check for Windows updates, and reboot (AND reboot even if none appear)? Partially-installed Windows OS updates are known to do that.
2) did you try the Rt-Click on TTX icon and select "Run as Administrator"?
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If you go to "Online" you can't transfer what you've already done, so you'd have to start over....and not sure they'll give you a credit for already paying to Desktop....that would be up to Customer Support.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
