Did you get an email saying your return was on hold?
Do any of these situations apply to you?
- You've used TurboTax in the past and are using a different account this year. This can including moving from our Desktop product to our Online product.
- You changed your filing status from last year, and for that reason, are filing with a different TurboTax account this year.
- You've created multiple TurboTax accounts this year or in prior years.
There could be a couple or reasons why you might be experiencing a delay;
1. First, the status might be pending for security reasons. This may be a sign that someone is trying to use your identity to file a tax return. The return has been placed on hold to give you an opportunity to cancel it if it doesn't belong to you. This can take up to 72 hours, after which your return will then be forwarded to the IRS, or if applicable, rejected. If rejected, you can then correct the rejection issue and resubmit. Please see this FAQ for reference.
2. Secondly, there could be a delay if your return has various refundable credits, such as the Earned Income Credit.
Note: Both instances may be applicable. That is, you could have a hold for security reasons first. And additionally for verification of the refundable credits in your return. In this case, delays might extend beyond 72 hours.
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