We know that you are confused and are trying to help. I have alerted the moderators that a customer service rep may need some additional coaching. Either that rep did not understand or there was some sort of miscommunication. What we do not want is for you to start preparing multiple returns using online software and then be shocked at the cost. If you have four returns to prepare with state returns, that adds up if you use online software---maybe even enough to consider as a down payment toward a new Mac instead.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
