@5656905 wrote:
I’ve cleared my cache, browsing history, restarted my computer and have tried accessing on my personal computer, on my work computer and on the TurboTax app without any success. I can answer the 3 questions with regard to the 1099-G but when I click ‘Continue’, I get the same exact error message, “Something went wrong”. Any additional help or guidance is appreciated!
If you are using the TurboTax desktop editions for tax year 2024 make sure that your software is at the latest release.
Click on Online at the top of the desktop program screen
Click on Check for Updates
If you are using the TurboTax desktop editions on a Windows based computer, try this -
Save your tax return. Close the TurboTax program
Right click on the TurboTax icon
Click on Run as administrator
Start the TurboTax 2024 desktop program and see if the problem persists
